Support for The Internet Solution
It is our goal to provide you with the highest level of support possible. To
better serve you, we have created this knowledge base that addresses almost every
support issue that could possibly arise. Please take a look through the outline
on the left, and see if you can find the answer to your question. If you get stuck,
feel free to submit the easy to use support form on the right, or to contact us
by telephone at 800-959-6597.
The Internet Solution:
Commercial Internet Solutions, Inc.
9051 Watson Rd #318
St Louis, MO 63126
Email Accounts Overview
Use the email accounts page to configure the email accounts for your site. The easiest
way to use the email accounts is to simply set up your email addresses (ex: email@example.com)
to forward to your existing email account (ex:
firstname.lastname@example.org). However, if you
want to use a POP email program, such as Microsoft Outlook Express, then you can
easily configure the program to work with your new email addresses.
Setting up an email account
- Go to the email accounts configuration page
- Click the add mail account link
- Enter the email address and password for the account
- Click "OK"
Option 1: Email Forwarding:
If you setup an email forwarding account then you will send and receive email at
the account that you specified as the forwarding address. This is an easy way to
setup multiple accounts that all forward to one common email address. For example,
if your domain name was www.theartstore.com, then you could have email@example.com,
firstname.lastname@example.org, email@example.com, etc., all pointing to an existing
email account such as firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, etc.
Option 2: Configuring your
If you want to use your new email accounts, instead of simply forwarding messages
to an existing account, you must configure an email program to send and receive
email using the new email addresses that you have setup. To read your email you
will need an email program capable of reading a POP email account. Most email programs
such as Microsoft Outlook Express support POP email accounts. Outlook
Express is included with the Internet Explorer web browser. You must add your
email account into the program to be able to send and receive email.
- Open your email program
- Click the option to add an email account (in Outlook Express click: Tools
>> Accounts >> Add >> Mail)
- Setup the following information
Make sure your account name is correct ***
When entering your account name, make sure that you enter the FULL account name
as listed on the email setup pages. Your account name MUST include the name and
domain name. Ex. Enter - "email@example.com". If you only enter "accountname"
you will get an error when you try to send and receive email.